Delivery & Logistics

Seamless Global Delivery for Every Partner

At Avalocchi, we understand that timely and reliable delivery is essential for your business. Our logistics network is built to support international partners, from boutique retailers to large distributors, with efficient, transparent, and sustainable shipping options.

We collaborate with trusted global carriers and freight partners to ensure that every order arrives safely, on schedule, and in optimal condition — no matter where in the world you operate.

1. Select your products and preferred delivery option directly through our platform or via your account manager.

2. Once your order is processed, you’ll receive a confirmation email detailing product availability, estimated lead time, and shipping method.

3. Our logistics team coordinates dispatch and provides full tracking information so you can monitor your shipment from origin to destination.

4. Your order will be delivered to the specified business address or warehouse facility according to the agreed Incoterms.

Delivery Options
  • Standard Shipping – Reliable international delivery via trusted carriers for standard palletized or packaged goods.
  • Express Shipping – Priority handling for time-sensitive shipments.
  • Freight Forwarding & Bulk Logistics – Managed solutions for larger orders, consolidated shipments, or temperature-sensitive goods.
  • Custom Logistics – Tailored options based on specific regional regulations or storage requirements.

We work closely with our logistics partners to provide competitive rates and ensure smooth customs handling for international shipments.

Returns & Product Exchange

Avalocchi is committed to building partnerships based on trust and transparency.
If you encounter issues with your order — such as damage during transport, incorrect shipment, or product quality concerns — please contact our support team within 14 days of receipt to initiate a return or replacement process.

Returned goods must be:

  • In their original condition and packaging
  • Accompanied by proof of purchase and delivery documentation
  • Approved in advance by our logistics or quality assurance team

Refunds or replacements are processed promptly once the returned items are received and inspected.

Our Commitment

We take pride in ensuring that every product we deliver reflects the same care and quality it was created with.
Our logistics approach is guided by efficiency, reliability, and compassion — because every successful delivery is the start of a lasting partnership.

Global delivery. Local care. Partner-first logistics.

FAQs

Which countries do you deliver to?

We ship globally through trusted logistics and freight forwarding partners. Our main distribution hubs are located in Europe, Asia, and North America, ensuring efficient regional fulfillment.

What delivery methods do you offer?

Depending on your location and order volume, we provide:

  • Standard international shipping (palletized or boxed)
  • Express air freight for time-sensitive shipments
  • Sea freight and containerized shipping for bulk orders
  • Custom logistics solutions for temperature-controlled or specialized goods
Can I track my shipment?

Yes. Once your order is dispatched, you’ll receive tracking information and regular updates from our logistics team.

What if my products arrive damaged or incorrect?

Please notify us within 14 days of delivery with photographic evidence and your order details. Our team will promptly arrange for replacement, credit, or refund according to our quality assurance policy.

Do you accept product returns?

Returns are accepted for valid reasons such as shipping damage, order errors, or confirmed quality issues.
All returns must be authorized in advance by Avalocchi’s logistics or QA department.